Refund Policy

Simple, Transparent, and Fair Refund Process

Effective Date: 23-Feb-2024

Last Updated On: 04-Aug-2025

At Court Click, our mission is to provide reliable and accessible legal case tracking for litigants across India. This policy outlines our terms for cancellations, refunds, and billing-related concerns.

1. Plans & Pricing:

  • First Case - ₹99/year: Track 1 case
  • First Case Lifetime Plan - ₹999 one-time: Track 1 case for life
  • Extra Case Plan - ₹200/year for each additional case

2. Non-Restoration of Credits on Case Deletion:

Once a case credit has been used to reveal a case, it is considered consumed and cannot be restored, even if the user later deletes or removes that case from their dashboard. Each credit grants one-time access to a specific case, and deletion does not reset or refund the credit used.

3. Auto-Renewal and Cancellation Policy:

You may cancel your active subscription at any time. Cancellation stops any future renewals (if applicable) but does not guarantee a refund unless it meets the criteria outlined below.

  • The Starter, Plus & Pro Plans are automatically renewed annually unless cancelled by the user.
  • Users can cancel auto-renewal anytime by visiting the Plans & Pricing section within the app.
  • The Starter Plan and all legacy auto-renewal plans (including Plus and Pro) were part of a special offer available only to users who subscribed on or before 22-Jul-2024. If a user cancels auto-renewal and later wishes to resubscribe, the original pricing may no longer be available. They'll need to subscribe at the prevailing rates and terms.

4. Refund Policy:

All purchases are non-refundable. Refunds will be considered only in exceptional cases, such as:

  • Double charges
  • Duplicate payments due to technical errors

Refund requests unrelated to billing errors (e.g. dissatisfaction, unused time, change of mind) will not be entertained. If approved, refunds will be processed within 21 business days to the original payment method.

5. How to Report a Billing Issue:

Email support@courtclick.com or message on WhatsApp at +91 7994626878 within 14 days of the transaction.

Please include the following in your message:

  • Registered mobile number
  • Payment reference or transaction ID
  • Description of the issue

We aim to respond promptly and resolve genuine billing errors quickly.

6. Policy Updates:

This policy may be updated anytime. All changes will be posted on courtclick.com. Continued use after updates indicates acceptance of revised terms.

7. Contact Us:

Phone: +91-79946 26878
Email: support@courtclick.com
Website: courtclick.com